After Sales, Service and Support Capability
Our Passion
Creating Customers and Retaining them for life
Value Packages Offered by us
- Pre-sales support
- Load calculations
- Gensizing and Product selection
- Feasibility studies
- Advising customers on site selection and preparation.
- Design and Application Engineering support
- Forming strategic alliances and consortiums
- Financial packaging in conjunction with financial institutions
- Post sales support
- Installation and Commissioning
- Installation reviews as per Aksa guidelines.
- Load tests and witness tests locally or at Aksa
- Parallel, synchronize and share load with one another.
- Parallel, synchronize and share load with equipment supplied by others and with utility, if required.
- Infant care using local and / or Aksa resources O & M packages
- Full Life Cycle "After Market Support"
- Maintenance Contracts (over 250 MCs in Pakistan)
- Operation & Maintenance Contracts
- Stockist and Supplier of Genuine Parts.
- Reconditioning of complete engines based on:
- condition based monitoring" and / or
- utility based monitoring
- Engine Health Check
- Warranty Administration through Aksa and local insurance Emergency Repairs
- Reconditioning of assemblies / subassemblies e.g water pumps, turbo chargers, radiators, oil coolers etc
- Top and Major Overhauls specially focusing high horsepower / and or a volume of low hp engines belonging to banks or telecom sector using
- Genuine parts, specialized tools etc
- Manufacturer's recommendations as per workshop manuals using SRTs as benchmark etc
- Local warranty against parts failure, consequential failure and labor.
- Provide support to the customer ensuring
- low "MTTR"---a measure of speed of response
- high" MTBF"---a measure of quality of response
- Trying to put customer at the centre stage of our operations and create conviction in the organization that
